Returns & Refunds | The Eillom Company

At The Eillom Company, we value your satisfaction and want you to feel confident with your purchases of our active skincare products. Here you will find all the information about our returns policy.

Return policy

We accept returns within 30 days of receiving your order. In order for us to approve your return, we need:

• The product must be unused.

• The original packaging must be intact.

• All accessories and instructions included

• Any gifts that came with the purchase will be returned

Important to know:

• You are responsible for ensuring that the product arrives safely to us.

• Refunds will only be made after we have received and approved the return.

• Original shipping cost is not refundable

• If your order value after return falls below the free shipping limit (500 SEK), we will deduct the original shipping cost from the refund.

• Return shipping is paid by you as the customer

Here's how to make a return:

1. Send an email to info@theeillom.co with:

   • Your name

   • Order number

   • Purchase date

   • Reason for return

2. We will respond within 24 hours with return instructions and return address:

   The Eillom Company

   Magnarpsvägen 101

   266 55 Vejbystrand

3. Pack the product securely and enclose the return form that came with your order

Refund

• We will process your return within 3-5 business days of receipt.

• Refunds will be made via the same payment method you used for the purchase.

• You will receive a confirmation via email when the refund has been completed.

Sustainability tips: 

We care about the environment and encourage you to recycle the packaging if you need to return a product. Together we contribute to a more sustainable beauty industry.

Questions?

Please contact our customer service at info@theeillom.co if you have any questions about returns or our products. We are here to help you!